FAQ

Frequently Asked Questions

SHIPPING

Where does TONYMOLY NY ship?

TONYMOLY NY currently ships to all 50 states. You may experience longer delivery times when shipping to Hawaii and Alaska.

Shipping options

USPS First Class

We also offer Free Standard shipping on all orders over $50 in total value, minus all fees including taxes, discounts and any third party fees. Please allow 3 to 4 business days for us to receive and process your order

When will my order ship?

Processing takes 1 to 2 business days (and orders placed after 1pm ET are processed the next business day). Then USPS takes it from there. You’ll get an email with a tracking number as soon as your package ships. Shipping to Hawaii and Alaska will take about 11~15 days.

I'm having problems with the tracking.

Sometimes the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via contat@tonymolyny.com and we’ll get back to you.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email contact@tonymolyny.com ASAP!

PRODUCT

What skin types are TONYMOLY NY products suitable for?

Our products are appropriate for all skin types with a variety of product lines that cater to even more specific needs. In each of our product page, we list key ingredients, full ingredient lists, and direction for use. But if you have any other additional questions, ask us at contact@tonymolyny.com.

Is the date on my product the expiration date or manufacture date?

All products on our site have the manufacturing date and the date is usually followed by the word "제조," which, in English, means "manufacture." If you are still unsure about the date on your product, feel free to contact us a contact@tonymolyny.com.

It is generally recommended that the products be used within 3 years of manufacture. After opening, it is recommended to be used for 6~9 months for mascaras, moisture sticks, tints, perfume bars and 12~18 months for creams, lotions, cleansers, lipstick, lip gloss, body, and hair related products for best quality. And of course, for sheet masks you should use them immediately after open!

Do you test on animals?

No, we do not! We love animals as much as we love you and would never test any of our products on them.

Where are your products made?

All of our products are made in Korea! We source the highest quality ingredients from all over the world, including some global exclusive ingredients. And we develop innovative concoctions at our own R&D lab. We also have our own manufacturing facility, which allows us to deliver high quality products at an affordable price. We’ve been doing this for 10 years so I guess you can say we know what we’re doing when it comes to beauty. You can learn more about our history at our About Us page.

Can I have some samples please?

We offer samples and specials gift by emailing us at contact@tonymolyny.com . then we will ship them with your online order together.

ORDERS

How can I check the status of my order?

You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.

Can I use multiple promo codes at checkout?

Unfortunately, only one promo code will work during checkout. Offers advertised on site without a code will be automatically applied and can be used in conjunction with a separate promo code.

RETURNS & EXCHANGES

What’s your return policy?

We adore you guys and your complete satisfaction is our top priority! If you are not 100% sure with your purchase for any reason, we will gladly accept returns of unused, sealed products that are in the original packaging within 7 days of the sale date and issue a full refund to your original form of payment. Please note, original shipping charges and any item marked as “final sale” on their description page are not refunded. All return refunds and exchanges are processed within approximately 7-10 days upon arrival at our distribution center.

Remember:

Tonymoly NY can only accept returns for items purchased through www.tonymolyny.com. If you purchased our products from a retail partner or a store, please contact that retailer or store directly.

How do I place a return or exchange?

Please reach out to contact@tonymolyny.com with your order number and the products you'd like to exchange and we'll take care of the rest.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?

We are so sorry for that mistake! Please contact us at contact@tonymolyny.com and we’ll be sure to get you the correct products.

BILLING

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

What forms of payment do you accept?

We accept PayPal, Visa, MasterCard, American Express credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

We do not accept International credit cards.

What can I do if my payment is declined?

Please check:

Card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

Expiration date (card might be expired!)

Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again.

MORE ON TONYMOLY NY

When do we get new arrivals?

We’ll be constantly updating new products as well as have exclusives specially made for our website. Make sure to subscribe to our mailing list and follow us on social media to be the first to know.

         

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